Bonnyville Health Centre (BHC), located in Bonnyville, Alberta provides a range of outpatient, diagnostic, emergency, acute, long-term, palliative care and cancer treatments. Operated by Covenant Health the facility was opened in 1986 and has 63 impatient beds and 336 employees.

The project’s main focus sought to improve safety, reduce waste, reduce confusion and make recommendations that would realign patient and staff flows within the BHC’s Emergency Department, Endoscopy and Surgical Procedures. Bob Croft was engaged by Bonnyville Health Centre to provide Lean Informed planning workshops to make existing issues visible – current state barriers to flow, safety and efficiency and then examine potential changes – future state aimed at improving both Patient and staff flow within the current facility.